![]() If you are unable to connect, but all lights on the bridge are solid You can also try disabling all other networks except the main one you want to use and try to connect again, it if connects this way try re-enabling these other networks and see if it remains connected. There is not a way to define which one the bridge appears on. The hue bridge will sometimes only be able to connect through one of these multiple networks. If you have multiple wireless networks such as a guest network, a 2.4ghz network, and a 5.0ghz network please try to connect to each network and then go into the hue application Settings/Find bridge and try to connect to your bridge again. Your device connects to the hue bridge through your wireless network, please ensure your wifi is on on your device and that you are connected to the same wireless network coming from the router your bridge is plugged into. If it still does not come back, try moving the bridge to another ethernet port on your router and wait for about 5 minutes for everything to come back up. If the 3rd or Internet light on your hue bridge is flashing, first try unplugging the power from your bridge and router for 30 seconds and reconnect them. Push Link button – You will be asked to press this button in the hue app when making your first connection or linking the bridge to your hue account.This can also mean Philips is performing maintenance and the portal may be temporarily unavailable. Internet – 3rd light is your portal/internet light, if it is flashing it means it is not making an internet connection or it is not reaching the portal.Network – 2nd Light solid means you are connected to your network, if it is flashing it is not making a connect or is plugged into the wrong device.if this light is not on, make sure your bridge power adapter is plugged in. Power – 1st Light means your bridge is getting power.You can confirm with your router manufacturer if your router supports these settings and if they are enabled. The bridge requires your to router support Nupnp (Universal Plug and Play). This can also the be case with switches or managed switches, moving the bridge directly into the router can also resolve the issue. Most issues with bridge connectivity can be resolved by troubleshooting the network configuration.įor instance, if you have a modem/router combo going into another router, moving the bridge from the router to the modem/router combo can correct your connectivity issue. A VPN puts your device on a different network and it will not be able to find your hue bridge. An example of a VPN would be services like NordVPN, Private Internet Access, ExpressVPN, and Proton VPN. ![]()
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